Customer Service Work Process
The company’s after-sales service department provides special support for customers in terms of machine tool application technology support and equipment failure repair.
The company has a dedicated service hotline that accepts customer complaints about equipment failures 24 hours a day.
After receiving the customer’s complaint information, professional technicians will contact the customer by phone as soon as possible. For faults that can be handled by phone, they will promptly eliminate the fault for the customer via phone. For faults that cannot be handled by phone, they will arrive at the customer’s site within 24 hours to provide service.
Service Follow-up
The company has a dedicated person to conduct follow-up on each customer service situation. The main content of the follow-up includes the results of the customer’s equipment repair and the customer’s satisfaction with the work of the service personnel. The follow-up personnel will carefully record all the content reflected by the customer, and for the abnormal conditions reflected in the follow-up, they will be classified and reported to the relevant functional departments.
The company regularly (weekly) holds special discussions and summaries on the status of service work, and the technical department carries out the improvement of product structure and production process to improve quality.
The company’s after-sales service department provides special support for customers in terms of machine tool application technology support and equipment failure repair.
The company has a dedicated service hotline that accepts customer complaints about equipment failures 24 hours a day.
After receiving the customer’s complaint information, professional technicians will contact the customer by phone as soon as possible. For faults that can be handled by phone, they will promptly eliminate the fault for the customer via phone. For faults that cannot be handled by phone, they will arrive at the customer’s site within 24 hours to provide service.
Service Follow-up
The company has a dedicated person to conduct follow-up on each customer service situation. The main content of the follow-up includes the results of the customer’s equipment repair and the customer’s satisfaction with the work of the service personnel. The follow-up personnel will carefully record all the content reflected by the customer, and for the abnormal conditions reflected in the follow-up, they will be classified and reported to the relevant functional departments.
The company regularly (weekly) holds special discussions and summaries on the status of service work, and the technical department carries out the improvement of product structure and production process to improve quality.
Technical Support
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